FAQ

Upliv offers whole-person, evidence-based virtual care for perimenopause and menopause. With Upliv, you’ll receive evidence-based care and tailored treatment plans from your Menopause Expert – who is a licensed medical doctor and practitioner – and ongoing support for lifestyle changes from your Health Coach. You’ll also have 24/7 access to educational content and direct messaging with your care team, so you don’t need to waste time searching for answers to your most pressing questions on the web.

Upliv currently supports members in New York and we’re working on rapidly expanding our geographic reach.

If your employer is partnered with Upliv, you can enroll in Upliv as an employee benefit, meaning that your employer covers the full cost of your membership. Any in-person services or prescriptions that you decide upon with your Menopause Expert will be subject to copays and coinsurance as outlined in your health plan. Whenever possible, Upliv medical staff will prescribe covered medications and provide in-network referrals to labs and providers.

Upliv does not currently accept insurance. If you are enrolled in Upliv as an employee benefit, we partner directly with your employer to deliver menopause treatments and support.

Upliv adheres to HIPAA-compliant practices and maintains robust data security policies. Just as with in-person care, Upliv takes all necessary steps to ensure your digital medical information remains private—including what you share during telehealth visits. Our patient portal abides by all HIPAA-specified telehealth regulations, such as user access controls, logging and monitoring capabilities, and end-to-end data encryption.

No - Upliv is designed to complement your normal in-person care with higher frequency appointments and health coach support. If you choose, Upliv will share your care plan and progress with your OBGYN or PCP to keep them connected to your care journey and enhance your annual visit with them.

Yes, Upliv’s Menopause Experts are all MDs, DOs or NPs, which means they are able to prescribe medication and order lab testing if needed. 

Our care model is not one size fits all. Our menopause experts meet you where you are—together, you’ll review your symptoms and concerns, and collaboratively decide if medications or lab tests would benefit your unique care plan. If medication is the right next step, your menopause expert can prescribe it and adjust it as needed. Upliv aims to connect you with options that are in-network with your medical benefits. Although not covered as part of your Upliv program, you can utilize your medical insurance when possible to pay for your prescriptions and/or laboratory tests.

Welcome! We’re glad you’ve chosen Upliv to support your menopause care journey.

First, sign into your member portal. You’ll find an appointment guide with instructions and tips to get ready for your consultation. And be sure to spend some time thinking about the symptoms or changes you’d like to discuss with your medical and health experts.

You’ll first meet with your menopause expert—a doctor or nurse practitioner specializing in menopause. Together, you’ll discuss a number of topics and start building your care plan. 

You can expect to:

• Learn about the Upliv Care Journey
• Talk through your goals for menopause
• Review your Menopause Experience Survey
• Go over any pertinent medical and social history
• Assess your menopause symptoms and general health
• Consider treatment plan options—lifestyle adjustments and/or prescriptions
• Outline general menopause and preventative care best practices
• Discuss the role of health coaching in your care plan

Your menopause expert may:

• Order lab panels and follow-up via Upliv’s digital platform
• Send prescriptions to your local pharmacy
• Provide referrals for other specialties or diagnostics
• Send visit notes and any relevant records to other patient providers

Next you’ll meet with your health coach, during which you’ll review and build on the treatment plan you established with your menopause expert.

You can expect to discuss:

• Wellness habits
• Work-related stressors, like burnout and productivity issues
• Changes to your personal life, like in your relationships or identity
• Nutritional and fitness needs or changes in appetite
• Mood and mental health (you’ll discuss an assessment completed prior to the appointment)

With your concerns and goals now summarized—both medical and holistic—you’ll identify three objectives to track over the following 90 days. These goals should be SMART (an acronym we love in healthcare): specific, measurable, achievable, relevant, and time-bound. You and your health coach will talk through and decide on the appropriate progress markers for each objective, ensuring that your care plan is effective, you stay on track, and you see tangible results.

Your Upliv menopause expert is a board-certified medical doctor or nurse practitioner who’s been trained according to NAMS (North America Menopause Society) guidelines. Your Upliv health coach is a nationally board-certified wellness professional with a whole-person health focus. 

Unlike other menopause digital health companies and traditional healthcare, Upliv’s integrated care model encompasses both lifestyle and medical management. With evidence-based treatments and our whole-person focus, we offer a much higher degree of customized support for our patients.

Yes! At Upliv, we believe that feeling comfortable with your care team is the first step towards menopause symptom relief. The Upliv team have different backgrounds and areas of expertise, such as nutrition, obesity medicine, mental health, and more. As an Upliv member, you’ll be able to read biographies for every member of our care team and choose the providers who resonate most with you. You’ll also be able to browse their availability and choose someone with days and times that work best for your busy schedule.

Upliv health coaching provides members with collaborative, non-judgmental wellness guidance. During health coaching sessions, you’ll explore your day-to-day preferences and habits, discussing topics like sleep, fitness, and nutrition. Subtle changes in these patterns can go a long way toward your overall wellness. This whole-person focus sets Upliv apart from traditional healthcare—we know that science-backed medical treatments paired with healthy, sustainable behaviors result in the best health outcomes.

Absolutely! While hormone therapy (HT) is a safe and effective treatment option that addresses many of the core symptoms women experience during menopause, it is not right for everyone. We want to make sure you are making the right decision for you and your specific needs. Your care team will work with you to determine the best treatment for your menopause symptoms, whether that’s HT, non-hormonal medications, lifestyle changes or a combination of all of those elements. Your care plan will be completely customized to your health goals and will only include treatments that are clinically safe and, more importantly, that you’re comfortable with.

If you are enrolled in our employer plan, you can utilize Upliv’s services for up to 12 months with the freedom to schedule follow-up's whenever you prefer.

Log in to your member portal to cancel or make changes to your appointments.

Upliv does not charge a fee for canceled appointments. But we do ask members to be respectful of our medical and wellness teams’ time and cancel or reschedule appointments as far in advance as possible.

Not at this time. Upliv currently offers a telehealth-only service for our members.

Many employers are focused on improving the health and well-being of their workforce by offering services like Upliv as an employee benefit. If you want to tell your employer about Upliv, please feel free to share our website with them, or send their contact information to referrals@uplivhealth.com and we will reach out to them directly.

To learn more about Upliv or ask any other questions you have, reach out to upliv-support@caire.health.